1.1. Does ROVA need to be registered?
You need to refer to the respective aviation authoritie’s rules and regulations for the region you intend on using ROVA in. However for your reference:
USA: You will need to go onto the faa.com website and purchase a $5 registration to register your ROVA.
Australia: You only need to register your use of ROVA if you intend on using it for commercial purposes. If you are using ROVA to have some fun, then there is no need to register with CASA.
1.2. I have lost my proof of purchase but can show you my visa purchase, will you accept this?
We will accept your proof of purchase if you have purchased ROVA with a debit or credit card. You will need to include the bank statement, highlighting the purchase of ROVA, along with a scanned copy of the card relating to the bank statement. Please send this to email@example.com.
1.3. I have no proof of receipt but want my money back as I have changed my mind.
As per our terms and conditions, we do not offer a refund if you have changed your mind.
2. Warranty Returns
2.1. My ROVA is not working. How do I return my ROVA for a refund?
We’re sorry to hear that your ROVA didn’t meet your expectations. If you could email firstname.lastname@example.org we can find out more about the issues and explore whether they can be resolved. If they cannot be resolved we will replace your ROVA or offer a refund.
2.2. Will you pay for postage?
For repairs and faults we will cover the cost of postage for ROVA.
2.3. How long will it take to get a refund?
Refund processing will take approximately 2 weeks.
2.4. How long will it take to get a replacement ROVA?
Your replacement will take approximately 2-4 weeks subject to stock availability.
3. Battery and activation button
3.1. What is the red button and why do I need to press it?
The red button is to activate ROVA, making ROVA ready to fly. This will need to be held for three seconds in order to properly activate ROVA. Please note that as soon as you put the battery in ROVA this turns ROVA on, however until you hold the red button, ROVA will not be ready to fly.
3.2. My battery didn’t last 8 minutes.
It is regulatory that all batteries for drones are half charged during shipment. The batteries will require 90 minutes of charge time for 8 minutes of flight. If the the blue light on the charger is no longer flashing when the battery is in the charger cradle, this indicates that the battery is fully charged giving you 8 minutes of flight time. If you have properly connected the battery to the cradle, and the blue light of the charger continues to fast flash, then the battery is faulty. If the battery discharges very quickly (lasts less than 8 minutes) then it is because it has been used extensively, this is unlikely to happen within the first 3 months of use.
3.3. My pack only came with one battery.
Please email email@example.com with the ROVA product code, this is located under the barcode on the ROVA and on ROVA’s packaging. Please include the address where you would like the battery sent.
3.4. My battery got very hot when it charged.
It is normal for the battery to get warm during charging. Before using the battery in ROVA let it cool for some minutes. If the battery feels way too hot to touch during charging, disconnect it from the cradle and let it cool. Observe if the battery swells up in any way. If it swells then dispose of it and we will replace this under our 3 month warranty.
3.5. How do I know if my battery is flat?
There is an indicator on the screen via the app that shows how charged your battery is.
3.6. Can I leave my battery in my ROVA?
It is recommended that you remove the battery from ROVA everytime you have finished flying. Removing the battery stops it running down the power and is in line with battery safety guidelines.
4.1. Do I need to put them on to fly?
For novice drone flyers, we suggest using the bumpers as they offer additional confidence when flying. As you get to know and fly ROVA, the bumpers can be removed. Please note that the bumpers are intended to be disposable and as such we would expect them to break during the course of flying your ROVA and potentially crashing it. Their purpose is to protect ROVA!
5.1. Can I use apple and android?
The ROVA App is compatible to iOS and Android operating systems.
5.2. How do I sync my ROVA to the APP?
To turn ROVA on, you need to insert its battery. Once this complete, activate ROVA by pressing the red button. Via your smart phone, you will need to load the ROVA app and select “Connect” to go into the device’s Wifi settings. Select ROVA’s WiFi hotspot (called “ROVA_[unique code]”) and the Wifi password is eight 0’s. After the WiFi is connected, return to the ROVA app, and the main menu will indicate a successful connection.
5.3. What operating systems are supported?
The ROVA app is supported on Android and iOS. For iOS, the ROVA App is compatible with iOS 9 and higher. For Android, ROVA is compatible with Android 5 and higher.
5.4. Can’t Connect?
Make sure that ROVA isn’t connecting to any other devices with a WIFI. To help you do this, forget the ROVA WIFI on all devices that have connected to ROVA in the past, except the device you intend on using with your ROVA.
5.5 Can’t Launch?
If you can see the live camera feed from your ROVA on the App, but when you press launch nothing happens, then you need to toggle the mobile/cellular data option in your device’s settings. To do this, enter your device’s settings menu (not ROVA’s settings), and find the ROVA App from the settings menu. Select the ROVA App, and you will find a mobile data or cellular data option. Toggle this feature, and then re-launch the ROVA App to reconnect with your ROVA.
6.1. How do I make it stop quickly?
The auto-launch button becomes the auto-land button during flight. Pressing this will tell ROVA to land immediately.
6.2. How do I turn on ROVA?
ROVA is turned on once the battery is slotted in. You will also need to press the red button to activate/arm ROVA.
6.3. What is the flight time?
The flight time is up to 8 minutes per battery. ROVA comes with two batteries, so you will have 16 minutes of flight time.
6.4. How do I control ROVA in flight?
You can select different control modes in the App, and the help icon within the pilot screen can tell you what each control does.
6.5. Do I need to callibrate it?
Press the Calibration button in the pilot screen, and once confirmed, the activation buttom will start to fast flash. Wait for it to stop flashing and the unit is calibrated. This has to be done on a flat and stationary surface.
6.6. What happens if a phone call or text comes through – will it stop flying?
A message will appear as a notification so unless pressed will disappear from the screen and not impact the APP operation. If the notification is pressed, the ROVA will just hover for 5 seconds and land. If a call comes in, the APP will automatically move to a background operation until the call is declined or finished. The ROVA will continue to hover until it receives any new commands. If the APP is closed for whatever reason as a background application, ROVA will hover for 5 more seconds and then just land.
6.7. Where is the best place to learn how to fly ROVA?
Try to find a large open indoor area when first learning how to fly ROVA. This helps give you the space to learn how to fly without worrying about flying into anything, and without needing to worry about wind or rain outdoors.
6.8. What’s the easiest way to learn how to use the joy sticks?
Focus on operating your ROVA with one joystick at a time. Lift your device to keep it and your flying ROVA the same field of view at all times. Rather than dragging the joystick, start by tapping your finger inside the joystick’s circle in the direction you want ROVA to move. Focus first on pitch and roll controls, then on yaw and throttle controls. Once you are confident with using both independently, you can start actively operating both controls at once.
7. Object avoidance
7.1. How does this work?
There are four sensors on ROVA, one on each side. Each sensor is called an IR sensor and is used to measure distances. When the sensor detects obstacles close by to the ROVA during flight, ROVA will react by moving away from the obsctacle.
7.2. Can I turn it off?
On the app’s pilot screen, pressing the obstacle avoidance icon can safely and simply switch on and off the sensors for obstacle avoidance. The sensors are turned off by default when you enter the pilot screen.