Support 2017-12-06T01:36:41+00:00

ROVA Drone Support

Contact Us

The IoT Group

Please fill out the below support contact form if you would like to get in touch with us please email:  support@theiotgroup.com 

PR & Media Enquiries 

email: pr@theiotgroup.com

Retailer and Distributor Enquiries

If you are interested in ranging or distributing the ROVA or AirSelfie or any other IOT Group Products – please email: sales@theiotgroup.com

Downloads

Flight Control App

Get flying fast: download the ROVA app.

Available on iOS and Android.

Click a link below or scan the QR code using your smart device.

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ROVA Firmware
Click here to download how to check ROVA’s firmware
Click here to download how to update ROVA’s Firmware
Date
Version
Update
01/08/2017
3.7

Set Up Guide
Click here to download the ROVA Set Up Guide.
Flight Battery Safety Guide

Click here to download the ROVA Flight Battery Safety Guide.

FAQs

1. Purchase

1.1. Does ROVA need to be registered?

You need to refer to the respective aviation authoritie’s rules and regulations for the region you intend on using ROVA in. However for your reference:

USA: You will need to go onto the faa.com website and purchase a $5 registration to register your ROVA.

Australia: You only need to register your use of ROVA if you intend on using it for commercial purposes. If you are using ROVA to have some fun, then there is no need to register with CASA.

1.2. I have lost my proof of purchase but can show you my visa purchase, will you accept this?

We will accept your proof of purchase if you have purchased ROVA with a debit or credit card. You will need to include the bank statement, highlighting the purchase of ROVA, along with a scanned copy of the card relating to the bank statement. Please send this to support@theiotgroup.com.

1.3. I have no proof of receipt but want my money back as I have changed my mind.

As per our terms and conditions, we do not offer a refund if you have changed your mind.

2. Warranty Returns

2.1. My ROVA is not working. How do I return my ROVA for a refund?

We’re sorry to hear that your ROVA didn’t meet your expectations. If you could email support@theiotgroup.com we can find out more about the issues and explore whether they can be resolved. If they cannot be resolved we will replace your ROVA or offer a refund.

2.2. Will you pay for postage?

For repairs and faults we will cover the cost of postage for ROVA.

2.3. How long will it take to get a refund?

Refund processing will take approximately 2 weeks.

2.4. How long will it take to get a replacement ROVA?

Your replacement will take approximately 2-4 weeks subject to stock availability.

3. Battery and activation button

3.1. What is the red button and why do I need to press it?

The red button is to activate ROVA, making ROVA ready to fly. This will need to be held for three seconds in order to properly activate ROVA. Please note that as soon as you put the battery in ROVA this turns ROVA on, however until you hold the red button, ROVA will not be ready to fly.

3.2. My battery didn’t last 8 minutes.

It is regulatory that all batteries for drones are half charged during shipment. The batteries will require 90 minutes of charge time for 8 minutes of flight. If the the blue light on the charger is no longer flashing when the battery is in the charger cradle, this indicates that the battery is fully charged giving you 8 minutes of flight time. If you have properly connected the battery to the cradle, and the blue light of the charger continues to fast flash, then the battery is faulty. If the battery discharges very quickly (lasts less than 8 minutes) then it is because it has been used extensively, this is unlikely to happen within the first 3 months of use.

3.3. My pack only came with one battery.

Please email support@theiotgroup.com with the ROVA product code, this is located under the barcode on the ROVA and on ROVA’s packaging. Please include the address where you would like the battery sent.

3.4. My battery got very hot when it charged.

It is normal for the battery to get warm during charging. Before using the battery in ROVA let it cool for some minutes. If the battery feels way too hot to touch during charging, disconnect it from the cradle and let it cool. Observe if the battery swells up in any way. If it swells then dispose of it and we will replace this under our 3 month warranty.

3.5. How do I know if my battery is flat?

There is an indicator on the screen via the app that shows how charged your battery is.

3.6. Can I leave my battery in my ROVA?

It is recommended that you remove the battery from ROVA everytime you have finished flying. Removing the battery stops it running down the power and is in line with battery safety guidelines.

4. Bumpers

4.1. Do I need to put them on to fly?

For novice drone flyers, we suggest using the bumpers as they offer additional confidence when flying. As you get to know and fly ROVA, the bumpers can be removed. Please note that the bumpers are intended to be disposable and as such we would expect them to break during the course of flying your ROVA and potentially crashing it. Their purpose is to protect ROVA!

5. App

5.1. Can I use apple and android?

The ROVA App is compatible to iOS and Android operating systems.

5.2. How do I sync my ROVA to the APP?

To turn ROVA on, you need to insert its battery. Once this complete, activate ROVA by pressing the red button. Via your smart phone, you will need to load the ROVA app and select “Connect” to go into the device’s Wifi settings. Select ROVA’s WiFi hotspot (called “ROVA_[unique code]”) and the Wifi password is eight 0’s. After the WiFi is connected, return to the ROVA app, and the main menu will indicate a successful connection.

6. Flight

6.1. How do I make it stop quickly?

The auto-launch button becomes the auto-land button during flight. Pressing this will tell ROVA to land immediately.

6.2. How do I turn on ROVA?

ROVA is turned on once the battery is slotted in. You will also need to press the red button to activate/arm ROVA.

6.3. What is the flight time?

The flight time is up to 8 minutes per battery. ROVA comes with two batteries, so you will have 16 minutes of flight time.

6.4. How do I control ROVA in flight?

You can select different control modes in the App, and the help icon within the pilot screen can tell you what each control does.

6.5. Do I need to callibrate it?

Press the Calibration button in the pilot screen, and once confirmed, the activation buttom will start to fast flash. Wait for it to stop flashing and the unit is calibrated. This has to be done on a flat and stationary surface.

6.6. What happens if a phone call or text comes through – will it stop flying?

A message will appear as a notification so unless pressed will disappear from the screen and not impact the APP operation. If the notification is pressed, the ROVA will just hover for 5 seconds and land. If a call comes in, the APP will automatically move to a background operation until the call is declined or finished. The ROVA will continue to hover until it receives any new commands. If the APP is closed for whatever reason as a background application, ROVA will hover for 5 more seconds and then just land.

7. Object avoidance

7.1. How does this work?

There are four sensors on ROVA, one on each side. Each sensor is called an IR sensor and is used to measure distances. When the sensor detects obstacles close by to the ROVA during flight, ROVA will react by moving away from the obsctacle.

7.2. Can I turn it off?

On the app’s pilot screen, pressing the obstacle avoidance icon can safely and simply switch on and off the sensors for obstacle avoidance. The sensors are turned off by default when you enter the pilot screen.

ROVA Drone Warranty

This document sets out the warranty terms for The IoT Group products. (“Warranty Terms”).

In these Terms, “we”, “us”, “our” or “The IoT Group” means:

OK IOT GROUP Pty Limited (ACN 605 630 082)

Site 902, Level 9
100 William St. East Sydney 2011

Your rights

1.1 The benefits given to you in The IoT Group Standard Warranty are in addition to other non-excludable rights and remedies you have under law in relation to the Products.

1.2 You may be entitled to the benefit of certain country specific guarantees that cannot be excluded under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). For a major failure, you may be entitled to replacement, repair or a refund and compensation for any other reasonably foreseeable loss or damage. For other failures, you may be entitled to repair or replacement.

1.3 The IoT Group do not offer a change of mind refund or replacement.

1.4 Subject to section 1.1 and the terms below, we will repair or replace the Product at our cost, and any accessory supplied with the Product, purchased by, when the Product does not perform in accordance with the manufacturer’s specifications during the Warranty Term commencing from the date of purchase.

1.5 To make a claim under the Standard Warranty you will need to:

a) Email support@theiotgroup.com to register your claim and provide the details to enable us to assess the claim.

(b) Provide or make the product available to IoT Group or as otherwise agreed with us.

(c) Please note, you will need to submit proof of purchase (e.g., invoice or purchase receipt, bill of sale) with your claim.

1.6 Replacement of the product or a part does not extend or restart the Warranty Term.

1.7 The IoT Group will bear the expense of transport where transported by us. Any other expense of claiming the warranty will be borne by you.

1.8 The IoT Group may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

Exclusions and limitations

To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

a. If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.

b. If the original serial number has been altered or removed from the product.

c. To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

d. To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

e. To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

f. To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

g. To replacement or repair of any (1) consumables (including batteries etc), or (2) lost parts or accessories.

h. To service of any product whilst it is outside of the country from which it is purchased.

i. To any wear and tear if the product is used in commercial, industrial, educational or rental applications.

3. To the full extent permitted by law but subject always to section 1.1:

3.1 The IoT Group will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information, including where they are stored on any media or any part of the Product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of business, goodwill. profits or revenue, or for any resulting indirect or consequential loss or damage.

TABLE 1 – Consumer Standard Warranty Terms and Special Warranty Conditions

Product
Warranty Term
Special Warranty Condition
ROVA
12 months
This warranty condition applies to all products, unless otherwise stated.

Battery, charging cradle, USB cable and portable case
3 months

Bumpers
Not covered
These are disposable bumper designed to protect the ROVA whilst the consumers is learning to fly. They are not intended for long term use.