Support 2017-06-23T07:26:48+00:00

ROVA Drone Support

Contact Us

The IoT Group

Please fill out the below contact form if you would like to get in touch with us regarding our business, investor relations, future opportunities or product related enquiries.

USA: 949-565-0808

Canada: 365-800-2888

PR & Media Enquiries 

e: iotgroup@5wpr.com

Downloads

Flight Control App

Get flying fast: download the ROVA app.

Available on iOS and Android.

Click a link below or scan the QR code using your smart device.

ROVA Firmware
Date Version Installation Guide
 DD/MM/YYY 2.0 Example only.
Set Up Guide
Click here to download the ROVA Set Up Guide.
Flight Battery Safety Guide

Click here to download the ROVA Flight Battery Safety Guide.

FAQs

General

ROVA can be purchased online at theiotgroup.com.
Australia, New Zealand & USA. In Australia packaging & postage and tax are included in the price. In New Zealand and USA, packaging & postage and taxes are not included in the price.
ROVA is under the weight limit for registration, so you do not need to register it.
Given the popularity of ROVA, certain colours and accessories sell out. We endeavour to restock as fast as possible and this can happen at any time. Be sure to check theiotgroup.com often or search for ROVA in store at any of our retailers. Theiotgroup.com doesn't release restock schedules, but for live restock update check out our facebook.com/ROVASelfies page for any restock announcements. If the ROVA you selected is sold out, you will receive an out-of-stock message. Please note that any ROVAs that are added to your cart are reserved for a brief amount of time and may sell out if you don't complete the order in the allocated time, you will be notified via email to complete your purchase so that you have enough time to purchase before we run out of stock.

Refunds, Replacements & Repairs

ROVA must be returned in its fully untouched and unopened packaging. As per our Terms and Conditions, we do not offer a refund if you have changed your mind.
Please email support@theiotgroup.com detailing your issues and we will have someone from our team assist you directly with your issues.

Battery & Flight

The red button is to activate ROVA, making ROVA ready to fly. This will need to be held for three seconds in order to properly activate ROVA. Please note that as soon as you put the battery in ROVA this turns ROVA on, however until you hold the red button, ROVA will not be ready to fly.
It is regulatory that all batteries for drones are half charged before their first flight. The batteries will require 90 minutues of charge time for 8 minutes of flight. If the the blue light on the charger is no longer flashing when the battery is in the charger cradle, this indicates that the battery is fully charged giving you 8 minutes of lfight time. If you have properly connected the battery to the cradle, and the blue light of the charger continues to fast flash, then the battery is faulty.
There is an indicator on the screen via the app that shows how charged your battery is. The battery symbol will go red indicating that it is low, ROVA will automatically land when this happens.
As per our Battery Safety Guide, it is recommended that you remove the battery from ROVA everytime you have finished flying. Removing the battery stops it running down the power and is in line with our Guidelines.

ROVA Drone Warranty

This document sets out the warranty terms for The IoT Group products. (“Warranty Terms”).

Capitalised terms in this document which are not defined in this document have the meaning given in our Terms and Conditions..

In these Terms, “we”, “us”, “our” or “The IoT Group” means:

OK IOT GROUP Pty Limited (ACN 605 630 082)

Level 9, Site 902
100 William St. East Sydney 2011

Your rights

1.1 The benefits given to you in The IoT Group Standard Warranty are in addition to other non-excludable rights and remedies you have under law in relation to the Products.

1.2 You may be entitled to the benefit of certain country specific guarantees that cannot be excluded under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). For a major failure, you may be entitled to replacement, repair or a refund and compensation for any other reasonably foreseeable loss or damage. For other failures, you may be entitled to repair or replacement.

1.3 The IoT Group do not offer a change of mind refund or replacement.

1.4 Subject to section 1.1 and the terms below, we will repair or replace the Product at our cost, and any accessory supplied with the Product, purchased by, when the Product does not perform in accordance with the manufacturer’s specifications during the Warranty Term commencing from the date of purchase.

1.5 To make a claim under the Standard Warranty you will need to:

a) Contact support@theiotgroup.com to register your claim and provide the details to enable us to assess the claim.

(b) Provide or make the product available to IoT Group or as otherwise agreed with us.

(c) Please note, you will need to submit proof of purchase (e.g., invoice or purchase receipt, bill of sale) with your claim.

1.6 Replacement of the product or a part does not extend or restart the Warranty Term.

1.7 The IoT Group will bear the expense of transport where transported by us. Any other expense of claiming the warranty will be borne by you.

1.8 The IoT Group may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

Exclusions and limitations

To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

a. If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.

b. If the original serial number has been altered or removed from the product.

c. To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

d. To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

e. To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

f. To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

g. To replacement or repair of any (1) consumables (including batteries etc), or (2) lost parts or accessories.

h. To service of any product whilst it is outside of the country from which it is purchased.

i. To any wear and tear if the product is used in commercial, industrial, educational or rental applications.

3. To the full extent permitted by law but subject always to section 1.1:

3.1 The IoT Group will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information, including where they are stored on any media or any part of the Product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of business, goodwill. profits or revenue, or for any resulting indirect or consequential loss or damage.

TABLE 1 – Consumer Standard Warranty Terms and Special Warranty Conditions

Product Warranty Term Special Warranty Condition
 ROVA 12 months This warranty condition applies to all products, unless otherwise stated.
Battery, charging cradle, USB cable and portable case 3 months
Bumpers Not covered These are disposable bumper designed to protect the ROVA whilst the consumers is learning to fly. They are not intended for long term use.

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