This document sets out the warranty terms for The IoT Group products. (“Warranty Terms”).
Capitalised terms in this document which are not defined in this document have the meaning given in our Terms and Conditions..
In these Terms, “we”, “us”, “our” or “The IoT Group” means:
OK IOT GROUP Pty Limited (ACN 605 630 082)
Level 9, Site 902
100 William St. East Sydney 2011
1.1 The benefits given to you in The IoT Group Standard Warranty are in addition to other non-excludable rights and remedies you have under law in relation to the Products.
1.2 You may be entitled to the benefit of certain country specific guarantees that cannot be excluded under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). For a major failure, you may be entitled to replacement, repair or a refund and compensation for any other reasonably foreseeable loss or damage. For other failures, you may be entitled to repair or replacement.
1.3 The IoT Group do not offer a change of mind refund or replacement.
1.4 Subject to section 1.1 and the terms below, we will repair or replace the Product at our cost, and any accessory supplied with the Product, purchased by, when the Product does not perform in accordance with the manufacturer’s specifications during the Warranty Term commencing from the date of purchase.
1.5 To make a claim under the Standard Warranty you will need to:
a) Contact firstname.lastname@example.org to register your claim and provide the details to enable us to assess the claim.
(b) Provide or make the product available to IoT Group or as otherwise agreed with us.
(c) Please note, you will need to submit proof of purchase (e.g., invoice or purchase receipt, bill of sale) with your claim.
1.6 Replacement of the product or a part does not extend or restart the Warranty Term.
1.7 The IoT Group will bear the expense of transport where transported by us. Any other expense of claiming the warranty will be borne by you.
1.8 The IoT Group may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
Exclusions and limitations
To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
a. If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.
b. If the original serial number has been altered or removed from the product.
c. To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
d. To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.
e. To any third-party software or hardware not contained in the product as originally configured by the manufacturer.
f. To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
g. To replacement or repair of any (1) consumables (including batteries etc), or (2) lost parts or accessories.
h. To service of any product whilst it is outside of the country from which it is purchased.
i. To any wear and tear if the product is used in commercial, industrial, educational or rental applications.
3. To the full extent permitted by law but subject always to section 1.1:
3.1 The IoT Group will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information, including where they are stored on any media or any part of the Product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of business, goodwill. profits or revenue, or for any resulting indirect or consequential loss or damage.